|Order Amount||Kenco Store Pickup||Standard Shipping||2-Day Shipping||1-Day Express Shipping|
|Up to $50||FREE||$8.99||$24.99+||$37.99+|
|$200.01 and Over||FREE||FREE*||$34.99+||$42.99+|
*Free Shipping Exclusions: Due to size and weight, some items are ineligible for free shipping and carry a surcharge, including but not limited to boats, snowboards, and other large items. These items will have a note on the product page. FREE Shipping applies for purchase totals of $50 and over that are shipped within the lower 48 states.
+Expedited Shipping: These are estimates only - currently we offer expedited shipping on a case-by-case basis for phone orders only; we will obtain a shipping estimate and bill you for the shipping cost.
Using In-Store Pickup?
- When you place your order online, please tell us the name of the person who will be picking up your order from the store.
- Your order should be available for pick up Monday –Friday between 10 am and 5 pm, 24 hours after the order date. Custom orders, please allow three day production time before pick up. If the times are inconvenient call us and we will try and make other arrangements.
- You must pick up your order from the store within 45 days of placing your order online. Orders that have not been claimed after 45 days will be automatically returned less a 10% restocking fee.
- Same day pick up MAY be available. Please contact customer service Monday- Friday 9am to 4 pm to inquire for availability.
- Please have a copy of your order receipt and valid identification at the time of pick up.
When you see this icon:
This item counts towards free shipping on your order when you reach $50 before tax
When you see this icon:
This item counts towards free shipping, and we'll pay to ship it back in case you don't like it. You have 180 days to return the item, in brand new condition, with original tags and packaging intact, on us, for a full refund. That's right - we'll ship it out and back for free if the above conditions are met.
HOLIDAY SHIPPING DEADLINES:
Free/Standard Shipping: December 15th at 12pm
2-Day Shipping: December 21st at 12pm
1-Day Express Shipping: December 22nd at 12pm
In-Store Pickup: December 22nd at 12pm to be picked up 12/24. Please note we will close at 4pm on Christmas Eve to give our employees time with their families.
Please note: When standard shipping is selected, Kenco determines the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), UPS or FedEx. Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
Orders Placed by 12 Noon (Eastern) Tuesday - Friday ship same day. Orders placed Saturday-Monday, or after noon, will, barring extraordinary circumstances, ship by the next business day.
Our products are guaranteed to be 100% satisfactory. Return anything that proves otherwise. We will replace it or refund your money, as you wish.
At this time we do not ship orders overseas.
HOW DO RETURNS WORK?
For items shipped via UPS, returning your items is super easy. From the package tracking page on UPS, click the "Return This Package" button. You'll be given the option to print your return label at home, email the label to be printed, or get a mobile code to show at your local UPS store to print your label there when you drop off your shipment for no extra cost. Put the item back in the box with original tags still attached, unworn and unused, and send it back. We'll pay the return shipping, and if your order meets the conditions for free return shipping (including displaying the FREE RETURNS icon above), you'll get a full refund when we get the item back. If the conditions for a free return are not met, we'll still pay for the return, but deduct the cost of the shipment from your refund when we process it.
Step One: Track your package on UPS (your tracking number is on the label) and click "Return this package"
Step Two: Tell us why you're returning the item(s) and then hit Submit
Step Three: Print your label and send it to us! You can email it to yourself, print it from the computer you're using, or send a barcode to your mobile phone to print your label when you get to UPS.
For items shipped via USPS or tractor trailer (kayaks, canoes, rowboats), please see below.
If you need to return an item please pack it back up and send it to:
1000 Hurley Mountain Rd
Kingston, NY 12401
Please return your item in the same condition that you received it (still in the package with all of the tags) along with a copy of your packing slip or invoice.
Be sure to include a note that states whether you would like a refund or exchange for a different size or color.
Contact Info: Toll Free Phone Number: (800) 341-4103
Local Phone Number: (845) 340-0552
Fax Number: (845) 338-5045
The Work and Play Outfitter
1000 Hurley Mountain Rd.
Kingston, NY 12401