Returns and Exchanges

Return Policy:

When you see this icon:

This item counts towards free shipping, and we'll pay to ship it back in case you don't like it. You have 180 days to return the item, in brand new condition, with original tags and packaging intact, on us, for a full refund. That's right - we'll ship it out and back for free if the above conditions are met. 

For items shipped via UPS, returning your items is super easy. From the package tracking page on UPS, click the "Return This Package" button. You'll be given the option to print your return label at home, email the label to be printed, or get a mobile code to show at your local UPS store to print your label there when you drop off your shipment for no extra cost. Put the item back in the box with original tags still attached, unworn and unused, and send it back. We'll pay the return shipping, and if your order meets the conditions for free return shipping (including displaying the FREE RETURNS icon above), you'll get a full refund when we get the item back. If the conditions for a free return are not met, we'll still pay for the return, but deduct the cost of the shipment from your refund when we process it. 


Step One: Track your package on UPS (your tracking number is on the label) and click "Return this package"


Step Two: Tell us why you're returning the item(s) and then hit Submit


Step Three: Print your label and send it to us! You can email it to yourself, print it from the computer you're using, or send a barcode to your mobile phone to print your label when you get to UPS. 


For items shipped via USPS or tractor trailer (kayaks, canoes, rowboats), please see below. 

If you need to return an item please pack it back up and send it to:
1000 Hurley Mountain Rd
Kingston, NY 12401

Please return your item in the same condition that you received it (still in the package with all of the tags) along with a copy of your packing slip or invoice.
Be sure to include a note that states whether you would like a refund or exchange for a different size or color.


Contact Info: Toll Free Phone Number: (800) 341-4103
Local Phone Number: (845) 340-0552
Fax Number: (845) 338-5045

Mailing Address:
The Work and Play Outfitter
1000 Hurley Mountain Rd.
Kingston, NY 12401