Returns and Exchanges

Return Policy:

 

HOW DO RETURNS WORK? 
For items shipped via UPS with tracking numbers beginning in 1Z126 or 1Z33F, returning your items is super easy. From the package tracking page on UPS, click the "Return This Package" button. You'll be given the option to print your return label at home, email the label to be printed, or get a mobile code to show at your local UPS store to print your label there when you drop off your shipment for no extra cost. Put the item back in the box with original tags still attached, unworn and unused, and send it back. We'll pay the return shipping, and you'll get a refund when we get the item back. If the conditions for a free return are not met, we'll still pay for the return, but deduct the cost of the shipment from your refund when we process it. The conditions for a free return are: we shipped you the wrong item; the item you received is defective, expired, or damaged. If your item arrives and you believe it to be missing parts, please contact us first as we may be able to send you the missing part. 

 

Step One: Track your package on UPS (your tracking number is on the label) and click "Return this package"

 

Step Two: Tell us why you're returning the item(s) and then hit Submit

 

Step Three: Print your label and send it to us! You can email it to yourself, print it from the computer you're using, or send a barcode to your mobile phone to print your label when you get to UPS. 

 


For items shipped via USPS, FedEx, UPS tracking numbers beginning 1ZF7G or by tractor trailer/private courier (kayaks, canoes, rowboats), please see below. 

If you need to return an item please pack it back up and send it to:
Kenco
1000 Hurley Mountain Rd
Kingston, NY 12401

Please return your item in the same condition that you received it (still in the package with all of the tags) along with a copy of your packing slip or invoice.
Be sure to include a note that states whether you would like a refund or exchange for a different size or color.

 

Contact Info: Toll Free Phone Number: (800) 341-4103
Local Phone Number: (845) 340-0552
Fax Number: (845) 338-5045
 

Mailing Address:
Kenco
The Work and Play Outfitter
1000 Hurley Mountain Rd.
Kingston, NY 12401
 

E-mail: support@kencooutfitters.com